Privacy policy

Privacy Policy – HomiNova

Last updated: July 9, 2025

This Privacy Policy describes how HomiNova, a brand under Novira Limited ("we," "us," "our," or "the Site"), collects, uses, and shares your personal information when you interact with our website, purchase our products, or otherwise engage with our services (collectively referred to as "the Services"). The terms “you” and “your” refer to all individuals whose information is processed through our platform.

We encourage you to review this Privacy Policy in full to understand how your personal data is handled.

Updates to This Policy

We may occasionally revise this Privacy Policy to reflect changes in our practices or to comply with legal or regulatory requirements. When updates are made, we will update the “Last Updated” date at the top of this page and, where required, notify you through appropriate channels.

Information We Collect and Why

We collect personal information to deliver and enhance the Services you receive. The type and scope of data collected depends on how you interact with our Site.

Information You Provide Voluntarily

When you use our Services, you may choose to provide us with personal data such as:

  • Contact Details: Your name, mailing address, phone number, and email address
  • Order & Billing Information: Shipping address, billing address, payment verification data
  • Account Information: Login credentials including username, password, and security questions
  • Customer Support Messages: Any details you include when contacting our team

Certain features may not be accessible without submitting specific information.

Information Collected Automatically

We may collect certain usage-related information through automated technologies such as cookies, pixels, and similar tools. This data may include:

  • Site usage behavior and session activity
  • Browser and device specifications
  • IP address and general location
  • Click interactions and content engagement

Third-Party Sources

We may also receive limited information from third-party services involved in facilitating our platform, such as:

  • E-commerce providers (e.g., Shopify)
  • Payment processors
  • Marketing and analytics partners

Any data received through external platforms will be managed in accordance with this policy. (See also “Third-Party Websites“ .

How We Use Your Personal Data

Service Fulfillment

We use your personal data to:

  • Process and verify payments
  • Fulfill and ship orders
  • Send notifications related to orders, returns, and account status
  • Manage your user account and enable order history or exchanges

Note: Our platform provider (e.g., Shopify) may use your information to enhance your shopping experience, as described in their own privacy policies. 

Marketing & Promotions

We may use your data to send product updates, promotional offers, and targeted advertisements via email, SMS, or postal mail. This includes personalized recommendations across our Site and third-party platforms. If you reside in the EEA, processing is based on our legitimate interest in promoting our business (per Article 6(1)(f) of the GDPR).

Security & Fraud Prevention

Your information may be used to detect, prevent, or investigate fraudulent activities or misuse of our platform. Protecting customer data and the integrity of our services is a core operational interest.

If you maintain an account, you're responsible for safeguarding your credentials. If you suspect unauthorized access, contact us immediately.

Customer Support & Service Improvements

We use customer data to provide assistance, resolve issues, and improve the performance and features of our Site, based on our ongoing interest in enhancing user experience.

Cookies and Tracking

We use cookies and similar tools to:

  • Personalize your browsing experience
  • Track user interactions for analytics
  • Store session preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

Sharing of Personal Data

We may share your information under specific circumstances, including:

  • Vendors & Service Providers: IT, payment, hosting, and logistics partners who help deliver our Services
  • Marketing Partners: When necessary for collaborative campaigns or cross-platform promotion
  • Upon Your Request: If you authorize us to share data (e.g., with shipping carriers or social integrations)
  • Corporate Affiliates: When necessary for internal operations or legal compliance
  • Legal or Business Events: In response to legal obligations, investigations, or business transitions such as mergers or acquisitions

Categories of Shared Data

Data Category Shared With
Identifiers (name, contact info) Logistics providers, vendors, platform partners
Purchase & support history Business affiliates, analytics and fulfillment services
Usage data (cookies, traffic) Ad networks, marketing platforms
Location data (IP-based) Hosting and service infrastructure providers

We do not share sensitive personal information for profiling or behavioral inference without your explicit consent.

Third-Party Sites & External Links

Our website may link to third-party websites or services not owned or operated by HomiNova. We are not responsible for their privacy practices. We encourage you to review their privacy policies independently.

Any public content or posts you make on forums or networks may be accessible to others beyond our control.

Children’s Data

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe a minor has submitted information to us, please contact us to request its removal.

We do not “sell” or “share” the personal data of users under the age of 16, as defined by applicable law.

Data Security and Retention

We implement security practices to protect your personal information, but no system is completely immune to risks. Avoid transmitting sensitive data over unsecured channels.

We retain personal data only as long as needed to:

  • Maintain your account
  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

Your Privacy Rights

Depending on your location, you may have rights under applicable data protection laws, such as:

  • Access: View the information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data
  • Portability: Request your data in a portable format
  • Restriction: Limit how your data is used
  • Withdraw Consent: Opt-out of specific processing
  • Appeal: Challenge how your request was handled

You can unsubscribe from marketing communications using the link in any promotional email. Transactional messages (e.g., order updates) will still be sent.

To exercise your data rights, contact us through the support information below. Identity verification may be required. If using an authorized representative, please ensure documentation is provided.

Complaints

If you have concerns about how your data is handled, we encourage you to reach out to us directly. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.


Cross-Border Transfers

Please note that your personal data may be processed outside your country of residence, including by third-party partners or service providers located internationally. These jurisdictions may have different privacy laws than your own.

Contact information :

    Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)
    We do our best to reply to your e-mail within 1-2 business days

    Thank you for shopping with HomiNova.