Refund policy

We want you to feel confident when shopping with HomiNova, a brand under Novira Limited. Please take a moment to read this policy to understand your rights regarding returns, refunds, and exchanges.

Our Return Promise

Your satisfaction is important to us. That’s why we offer a 30-day hassle-free return policy to ensure a smooth experience if something isn’t quite right.

Return Window

You may initiate a return within 30 days from the date your order was delivered.

Item Condition Requirements

To qualify for a return, items must:

  • Be unused and in original condition
  • Include all original packaging, tags, and accessories

Return Shipping Costs

  • Defective, damaged, or incorrect items: Return shipping is covered by us.
  • Returns due to customer choice (e.g. wrong size, changed your mind): Return shipping is the customer’s responsibility. Shipping fees are non-refundable.

Note: Please contact us before returning any item to receive the correct return address and approval.

How to Start a Return

  1. Contact Us: Email info@hominova.com with your order number and the reason for return.
  2. Receive Instructions: We will reply with return authorization and instructions.
  3. Prepare the Item: Pack it securely with all original components.
  4. Print the Label: If eligible, we’ll send you a prepaid return label.
  5. Ship the Item: Drop the package off with the carrier indicated in your instructions.

Refund Timeline

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • If approved, the refund will be issued to your original payment method.
  • Most refunds are processed within 7 business days, depending on your bank or provider.

Exchanges

If you need a different size, color, or product, we’re happy to help. Contact our support team and we’ll arrange a fast and easy exchange.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked on their product pages.

Need Help?

Have questions or concerns? Visit our FAQs or contact our support team — we’re here to assist you.

Contact information :

    Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)
    We do our best to reply to your e-mail within 1-2 business days

    Thank you for shopping with HomiNova.