Billing Terms and Conditions

At HomiNova, a brand under Novira Limited, we’re committed to offering a safe, secure, and transparent payment experience. This policy explains the payment methods we accept, how transactions are processed, and our approach to pricing, security, and fraud prevention.

1. Accepted Payment Methods

To make your checkout process smooth and secure, we accept a variety of trusted payment options, including:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Mastercard
  • VISA

All transactions are processed in Canadian Dollars (CAD).

2. Payment Processing

Full payment is required at the time you place your order.

  • Orders are processed only after payment has been successfully received.
  • If a payment fails or is declined, the order will not be confirmed or shipped.

3. Pricing & Currency

All prices listed on the HomiNova website are displayed in Canadian Dollars (CAD).
Please ensure your payment method supports CAD transactions to avoid processing issues.

4. Secure Transactions

Your security is our priority:

  • HomiNova uses SSL encryption and works with reliable third-party payment processors to protect your sensitive information.
  • We do not store any payment or credit card details on our servers.

5. Refunds & Chargebacks

Refunds are issued in accordance with our Refund Policy.

  • We reserve the right to dispute any chargebacks that appear unauthorized or unjustified.
  • If you experience an issue with your payment, we kindly ask you to contact our team at info@hominova.com before initiating a chargeback — we’re happy to assist.

6. Fraud Prevention

To protect our customers and our business from fraudulent activity:

  • HomiNova reserves the right to cancel or delay any order that appears suspicious or unauthorized.
  • For certain high-value orders, we may request additional verification to confirm your identity and ensure a secure transaction.

Contact information :

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days

Thank you for shopping with HomiNova.