Frequently Asked Questions ( FAQ)

We’re here to help you have the smoothest shopping experience possible. Below you’ll find answers to our most commonly asked questions. If you need further assistance, don’t hesitate to reach out through our contact options.

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1.Who owns HomiNova?

HomiNova is a brand operated under Novira Limited, a company dedicated to bringing you high-quality home decor and products. We strive to offer the best shopping experience while ensuring transparency and security.

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2. How long will it take to receive my order?

Our estimated delivery time includes:

  • 1–2 business days
  • 7–9 business days
  • Between 8 and 11 business days

For more information on our shipping process, please visit our Shipping Policy.

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3. Is shipping free?

Yes, we provide free shipping on all orders within Canada.
You can find more shipping details in our Shipping Policy.

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4. Where is HomiNova located?

HomiNova is operated under Novira Limited, with our team managing operations globally. While our primary base is in Canada, we ship across various countries to bring quality home decor and products to your doorstep.

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5. What if I receive a defective or damaged product?

If your order arrives defective or damaged, we’ll replace it at no additional cost. Please contact our support team and return the item within 30 days.
For complete details, refer to our Refund Policy.

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6. Can I cancel my order once it’s placed?

Yes, you can cancel your order within 24 hours of purchase. Just contact us within that timeframe and we’ll take care of the cancellation for you.

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7. What is your return policy?

We offer a simple, hassle-free return process to make sure you’re satisfied with your purchase.
For full instructions and return conditions, please refer to our Refund Policy.

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8 When will I receive my refund after returning a product?

Once we receive and inspect your return, we’ll process your refund. Most refunds are issued to your original payment method within 7 business days, depending on your bank or payment provider.
More refund information is available in our Refund Policy.

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9. Do your products come with a warranty?

Yes, we offer a 30-day warranty on all products purchased from HomiNova. You’ll find full warranty terms outlined in our Refund Policy.

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10. How can I contact your customer support team?

You can reach our support team via the Contact Us page, or by emailing us directly at info@hominova.com.

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11. Do you ship internationally?

At this time, we only ship within Canada. We do not offer international delivery.

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12. What payment methods do you accept?

We currently accept the following payment methods:
Visa, Mastercard, American Express, Discover, Diners Club, and Apple Pay.

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13. Do you have a physical store location?

No — we are an online-only store, which allows us to offer you better prices and a wider variety of home essentials.

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14. Can I place a bulk or wholesale order?

Yes, we welcome bulk orders for businesses, organizations, or events. Please contact our support team directly for pricing and details.

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15. What’s the process for exchanging a product?

If you need to exchange an item, please refer to the steps outlined in our Refund Policy for eligibility and instructions.

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16. How do I track my order?

You can track your shipment by visiting our Track Order and entering your order details.

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17. How can I contact customer service?

You can reach us by email or by phone :


Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days